February 2018, Volume 7, Number 1

Model for Implementing Successful Customer Relationship Management in Saudi Telecom Industry
Sara AL-Rashed and Riyad Almakki, AL-Imam Muhammad bn Saud Islamic University, Saudi Arabia

February 2016, Volume 5, Number 1

Assessing the Impact of Relationship Quality on Online Adoption

Renu Aggarwal1 and Monica Bhardwaj2, 1YMCA University of Science & Technology, India and 2Fortune Institute of International Business, India

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